This policy outlines the guidelines and procedures for returns, exchanges, and refunds.
1. Return Policy
- Eligibility: Returns are accepted within 7 days of delivery only for damaged or defective items.
- Condition: Items must be unused and returned in their original packaging.
- Verification: Proof of damage (photo/video) may be required for return approval.
2. Exchange / Replacement Policy
- Request Window: Exchange/replacement requests must be made within 7 days of delivery.
- Processing & Shipping:
- Once approved, the replacement product will be dispatched within 2–3 business days after the returned item is received and inspected.
- Delivery of the replacement is typically within 3–7 business days (total timeline usually within 7–10 business days from dispatch, depending on location).
3. Refund Policy
- Refund Processing: Once a return request is approved, we will process the refund within 3–5 business days.
- Credit Timeframe: After processing, the refund will be credited back to the original mode of payment within 7–10 business days. This timeframe may vary depending on the payment provider or bank.